Home Design Visits Are Now Available

We are delighted to announce that we have now been able to re-introduce Home Design Visits, with new working practices in place to keep everyone safe. We are always happy to discuss projects by phone or video call, but more than three decades of experience tell us that the best design service includes a visit to your home.

We have followed government guidance on working safely throughout all areas of our business in order to safeguard our staff and clients, and have issued our staff with clear work practice instructions. When it comes to visiting you in your home, we have introduced strict social distancing, hygiene and cleaning procedures which are now being adopted by our design team.

You will find careful social distancing throughout the visit – there really is no need to get closer than two metres to complete any part of the call. You can expect a friendly wave instead of a handshake, and our Designers will be using disposable gloves and cleaning materials for samples.

All our Designers will be meticulous when visiting clients, but you will be able to discuss exactly how you would like your visit to be conducted, with your local Designer in advance on the phone. For example, you may prefer that he or she wears a mask in your home or that face-to-face discussions take place in the garden.

Our Code of Conduct includes a clear instruction to all our staff not to visit clients or attend work if they become ill or have any Coronavirus symptoms. If they or any member of their household have or are suspected of having Covid-19, they are required to stay at home and follow medical and government instructions on self-isolating.

We would obviously ask you to do the same and not to go ahead with a design visit, if you or any member of your household has or is suspected of having the virus.

Our talented Designers have years of experience designing beautiful, handmade doors and are here to help you realise your home’s true potential. If you would like to arrange a design visit, complete the form below or do not hesitate to contact us on 0845 646 0690.